1. What is SOULURNS?
SOULURNS is an ecommerce store that specializes in selling adult cremation urns for human ashes. We offer a wide range of hand-painted urns made of durable materials to provide a beautiful and meaningful way to honor and remember your loved ones.
2. How do I choose the right urn?
Choosing the right urn is a personal decision. Consider factors such as the size of the urn, the design or theme that resonates with your loved one's personality or interests, and the material that best suits your preferences. Our website provides detailed product descriptions and images to help you make an informed choice.
3. Are the urns suitable for outdoor use?
Yes, our urns are made of durable materials that are suitable for both indoor and outdoor use. They are designed to withstand various weather conditions and maintain their beauty over time.
4. How much ashes do the urns hold?
The capacity of our urns varies depending on the model. On each product page, you will find the approximate volume in cubic inches that the urn can hold. It is important to choose an urn with a capacity that matches the amount of ashes you have.
5. How can I fill the urn with ashes?
Each urn comes with detailed instructions on how to fill it with ashes. In general, there is a secure opening or compartment that allows you to place the ashes inside. We recommend seeking assistance from a funeral professional if you are unsure or uncomfortable with the process.
6. Can I personalize the urn?
Yes, some of our urns offer personalization options. You can add engravings, custom artwork, or personalized messages to make the urn even more special. Check the product description for availability and instructions on how to personalize your chosen urn.
7. How long does shipping take?
Shipping times may vary depending on your location. We strive to process and ship orders within 1-2 business days. Once shipped, the estimated delivery time will be provided during checkout. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.
8. What is your return policy?
We understand that choosing an urn is a deeply personal decision. If you are not satisfied with your purchase, please contact our customer support within 14 days of receiving the urn. We will provide instructions for returning the item and offer a refund or exchange, subject to our return policy.
9. How can I contact customer support?
You can reach our customer support team by emailing reachus@soulurns.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
10. Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options for funeral homes, crematoriums, and other businesses. Please contact our customer support team for more information and to discuss your specific requirements.
